Harnessing Logistics 4.0: A Delphi Study On Business Intelligence For Strategic and Competitive Advantage

This paper investigates the transformative impact of Business Intelligence (BI) within the Logistics 4.0 context on strategic decision-making and com-petitive advantage. By applying a Delphi method with experts from a promi-nent Portuguese logistics company, we assessed BI’s integration into corpo-rate strategy and operational practices. Findings emphasize the critical role of aligning BI tools with organizational goals, supported by top management, and the necessity of continuous training to maximize the value of BI adop-tion.