Optimization of Quality Control In Information Technology: Implementation of Cobit 5 In The Ecuadorian Pharmaceutical Sector

This study addresses the critical need for quality control optimization in the IT ar-ea of the pharmaceutical chains Fybeca and SanaSana, using the COBIT 5 framework as a reference. The research adopts a mixed-methods approach, com-bining qualitative interviews with IT managers and quantitative surveys adminis-tered to 50 IT employees. The results identify significant gaps in staff knowledge, inefficiencies in current quality control processes, and a misalignment between operational and strategic objectives. Only 18% of employees report high famili-arity with quality control procedures, while 64% believe the systems partially meet operational requirements.

COBIT 5 provides a comprehensive solution for improving IT governance and management. By implementing principles such as strategic alignment and risk management, COBIT 5 facilitates the enhancement of process efficiency, resource optimization, and compliance with industry regulations. Moreover, its focus on integrating organizational goals with IT operations ensures consistency and ro-bustness in decision-making processes.

The findings highlight the importance of continuous training, regular system updates, and fostering a culture open to change to overcome resistance during implementation. This research concludes that adopting COBIT 5 will enable Fybeca and SanaSana to strengthen their IT governance, improve service quality, and ensure better alignment with their organizational objectives, thus increasing their competitiveness in the pharmaceutical sector.